FAQ
Questions and answers
Short answers to what people ask before they start. Open a question for its answer, with a link to where it is written down in full.
Getting started
What ToRecall is, how it works and what you can keep in it.3 questions
What is ToRecall?
A place to record what happened to the things that matter, and when: your home, your car, your pets, your own milestones, or anything else with a history, such as a boat or the films you have seen at the cinema. Each of them is an object, and what happens to it is an event with a date, a cost and the details that kind of event has. It is not a diary and not a photo album.
What can I keep in it?
Events with a date, a title and a cost, and the fields that kind of event needs, such as the mileage at a service or the warranty on an appliance. With Premium you can make your own templates with the fields you want. You can add photos to each event, such as the receipt. Basic holds three objects and a hundred events, with a photo on each. Premium has no limit on objects or events, holds 5 GB, and takes documents and PDFs too.
Does it work on my phone?
Yes. ToRecall has a mobile version, which you can add to your home screen like an app. It opens the camera directly, so a receipt can be kept the moment you get it. The same account works on a computer.
On your devices
Installing ToRecall on a phone, a tablet and a computer.5 questions
How do I install it on an iPhone or iPad?
Open m.torecall.com in Safari, tap Share and then Add to Home Screen. ToRecall then opens from an icon of its own, full screen, like any other app.
How do I install it on an Android phone?
Open m.torecall.com in Chrome, open the menu and choose Install app, or accept the prompt when it appears. ToRecall then opens from an icon of its own.
What about a computer?
Go to app.torecall.com in any current browser. In Chrome or Edge you can also install it from the icon in the address bar, so that it opens in a window of its own.
Is it in the App Store or Google Play?
No. ToRecall is a web app that you install from the browser, so there is nothing to download from a store, no store account, and updates arrive on their own.
Can I use it on more than one device?
Yes. One account, the same history on the computer, the tablet and the phone. Whatever you record on one is there on the others.
Your data
Who can see it, where it is stored and how to get it out.3 questions
Who can see what I keep?
Only you, and the people you share an object with. We open the contents of an account only to deal with a support request you have made, or when Swedish law obliges us to.
Where is it stored?
In the EU, and so are the emails we send, reminders included: they go out through Lettermint, in the EU.
Can I get everything out again?
Yes, on every plan. Export gives you all of it as a file, from Settings, whenever you want. If you close your account, you can still ask us for an export within 30 days.
Plans and payment
The difference between the plans, what happens when Premium ends and how to cancel.5 questions
Can I change my mind after buying?
Yes. You have 14 days to withdraw, without giving a reason, using the “Withdraw from contract here” button on the Premium page in Settings. You get the whole amount back, with nothing taken off.
How do I pay, and do I get a receipt?
Paddle, our reseller, takes the payment with the methods it offers at checkout and emails you a receipt with the VAT on it. Your card details stay with Paddle; ToRecall never sees them.
Your account
Sharing, closing your account and what happens if you stop using it.4 questions
Can I share with my family?
Yes, with Premium. Share an object and choose whether each person can add and change its events or only read it. Everyone who uses ToRecall needs an account of their own.
How do I delete my account?
Close it from Settings, and export first if you want a copy. The account is kept for 30 days in case you ask for an export, then deleted, and backups are overwritten within another 7 days.
I have forgotten my password
On the sign-in page, choose “Email me a sign-in link instead”. The link signs you in without the password, and you can choose a new one in Settings.
What happens if I stop using my account?
A free account nobody uses for two years is deleted, with everything in it. We email you four times first: after 18 and 21 months, a month before and a week before. Using ToRecall at any point starts the count again, and an account is never deleted while Premium is paid.
Other
AI, advertising and anything else.2 questions
Do you use what I record for AI?
Only to help you, never to train AI. ToRecall uses AI to turn what you type into a suggested event and to help answer support questions. Nobody trains an AI model on what you record: not us, and not our AI provider. We do not sell it or use it for advertising either.
Is there advertising?
No, not on either plan. ToRecall is paid for by Premium, and we use no advertising networks or tracking, on this site or in the apps.
Did not find the answer?
We are happy to help.
Write to us at support@torecall.com, in Swedish or English, and we will get back to you as soon as we can.
